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What Are the Steam Refund Policies and How Long Do You Have to Get a Refund?

Steam is an excellent digital distribution platform since it allows you to request a refund for a game at any time, regardless of how much you’ve played it.

This is the perfect addition for anyone who has ever regretted buying a game because they found it to be flawed, unreliable, or otherwise not up to par with their expectations.

Furthermore, Steam’s return policy is rather generous, allowing you to play a game for up to two hours before deciding whether or not you want to keep it.

When it comes to video games, one of the issues is that we can never really tell if we’ll like them until we actually buy and play them.

That’s why it’s great that Steam, the world’s largest digital game store, will give you your money back if you’re not satisfied with your purchase.

Does Steam Offer Refunds?

You must have played less than two hours of the game and seek a refund within two weeks of purchase.

If you change your mind about a pre-ordered game before it’s published, you can get a full refund. After release, the game must be completed within two weeks and under a time limit of no more than two hours.

Finally, if the recipient of your Steam gift hasn’t activated it yet, you can request a refund for the game.

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What Is the Return Policy and How Long Do You Have to Obtain a Refund?

Unfortunately, not every game lives up to its hype, and some might be a costly mistake. Steam has a refund feature in this situation.

As long as the refund request is submitted to Steam within two weeks of the purchase date, it will be honored for nearly all games and software.

To get your money back, though, you can’t just rush through the game. The Steam return policy states that you can claim a refund if you have played the game for less than two hours in total.

Here’s How to Get Your Steam Game Refunded

To prove my point, I’m going to buy a copy of Bad Rats and then return it. Make sure you haven’t had the game for more than two weeks and that it has less than two hours of play. The time spent playing a game is displayed in Steam when you select it from your library.

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  1. There should be a “Help” option at the very top of the Steam app or at the very top of your screen on a Mac. Use the mouse to click on it, then pick “Steam Support.”
  2. The titles you’ve purchased through Steam will be shown by Steam Support. Instead, find “Purchases” and click it; the subsequent page will allow you to choose the item for a refund.
  3. Click the “I want a refund” button. Either Steam will credit the game’s value to your Steam Wallet or issue a refund to the original purchase method.
  4. When requesting a refund on Steam, you’ll be asked to specify the reason why. Choose your justification from the list provided.
  5. When your refund request is processed, Steam will provide you with a reference code and notify you via email. It took Steam 59 minutes from the moment I submitted my refund request till I received the money back.

You may relax after sending in your request. Valve states that it may take up to seven days for your request to be approved after it has been reviewed. When it’s done, you’ll receive a notification email.

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